Content Marketing Specialist
Chatbots are transforming customer engagement in various industries, making it vital to measure their effectiveness. One crucial metric for evaluating chatbot performance is the chatbot containment rate. By tracking containment rate metric, you can assess how well your chatbots... read more
6 min read | Jul 06 | Szymon Białas and Jacquelyn Dunham
I’m assuming that you’re familiar with the topic of chatbots. Nevertheless, if you want to supplement your knowledge before reading further – here are some articles... read more
6 min read | Jun 07 | Szymon Białas and Jacquelyn Dunham
Customer service cost reduction is a crucial goal for businesses aiming to improve their bottom line. It’s no secret that finding ways to optimize costs while... read more
8 min read | Jun 05 | Jacquelyn Dunham and Szymon Białas
Effective lead qualification is a critical aspect of the sales process, enabling businesses to identify and prioritize potential customers who are most likely to convert... read more
8 min read | May 26 | Szymon Białas and Jacquelyn Dunham
Picture this: an ecommerce business without a lead generation or customer acquisition strategy. It’s like a superhero without their trusty sidekick or a magician... read more
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