Chatbots are changing the way we do business. Instead of waiting for specific company hours to find out when a custom cat sweater is available or to ensure your order will arrive on time through tracking, you get answers anytime, from anywhere in the world. If you want better... read more
The insurance industry is no laughing matter. Millions of people use everything from borrowing against life insurance when securing a home to getting car insurance for their newly licensed teenager. To give you an example, MetLife is one of the largest insurers and grossed over... read more
Chatbots have changed the way we engage with digital interfaces. However, the success of a chatbot heavily relies on its user interface (UI), which serves as the gateway for the interaction between the user and the bot. Creating an effective chatbot UI is no easy feat. It... read more
There are an estimated 17.5 million guestrooms around the world catering to everyone from last-minute business travelers to families enjoying a once-in-a-lifetime vacation. Hotels, motels, and boutique properties offer a world of convenience, luxury, and amenities that customers... read more
Chatbot names help you differentiate one bot from another. Your site can have multiple bots: one for sales, one for customer support – the choice is yours. And if you decide to name your customer service bot, it also helps to humanize it. Statistics show that: 58% of chatbot... read more
Shopify is one of the biggest ecommerce platforms in the world. It is easy to set up, making it the first choice for professional sellers and people who want to start their first online store. As you create your account, choose a design, and optimize the checkout process, one... read more
Infusing convenience and technology into personal finance and banking is no longer an added benefit. It’s now a requirement to remain competitive with other institutions leveraging advanced technology. A recent study found that 48% of bank customers manage their accounts using... read more
Ever wondered how a simple tool can make your online experience way better? That’s precisely what FAQ chatbots are doing. Nowadays, 35% of people use chatbots to sort out issues or get the necessary answers. In this article, I have compiled the most essential... read more
Are you interested in improving your customer service while reducing costs? Imagine slashing your customer support expenses by up to 30% – a reality made possible by the latest advancements in chatbot technology. Customer service chatbots are an essential tool for... read more
Have you ever wondered how the financial world manages to keep up with the demands of the digital era? Fintech chatbots are the answer. These AI-driven finance chatbots are not just a futuristic concept; they are revolutionizing how we interact within the financial services... read more
You’ve probably been in a situation more than once where your dream trip is approaching, and you haven’t prepared anything. It’s that moment when you’re drenched in a cold sweat and wonder if your other half is already packed and ready. Well, your clients... read more
There is a reason over 25% of travel and hospitality companies around the world rely on chatbots to power their customer support services. Having a clean system in place that empowers potential customers to get answers to last-minute questions before placing a booking... read more
More than 2 billion people shop online. Ecommerce stores have more opportunities than ever to grow their businesses, but with increasing demand, it can be challenging to keep up with customer support needs. Other issues, like cart abandonment and poor customer experience, only... read more
2023 witnessed significant and swift growth in the development of chatbots. The increasing importance of AI in the online sales industry, as well as in the online world generally, had a massive influence on future trends and the direction taken by virtual assistants. Companies... read more
Writing about chatbots for some time now, I’ve seen firsthand how important timely customer interactions are. Everyone seeks instant answers and nobody is willing to write an email anymore – let alone wait at least another 3-5 business days for a response. Keeping pace with... read more
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